Privacy & cookies

This website belongs to True-Kare Serviços & Equipamentos LDA (here in after referred to as “we” or “us”). This Privacy Policy outlines our guidelines for the information we collect when you use our True-Kare services, products and our website When using our services, products and website we may ask you to supply us with personal information so that we can provide, enhance and personalize our services and marketing efforts. We want you to be clear on how we manage, protect and retain this information. So please do take the time to read this Privacy Policy and get to know our practices


Personal data is all kinds of information that, directly or indirectly, may be referable to an individual person. Such personal information may, besides the location of your True-Kare GPS Device, include personal details such as (but not limited to) name, mobile phone number, address, email address. This kind of information is within the EU legislation enacting Directive 95/46/EC which aims to prevent the violation of personal integrity in the processing of personal data. We will, of course, always handle personal data about you in accordance with the relevant legislation. We are the controller of personal data relating to the True-Kare products, services and the website and you can contact us regarding privacy matters at


All encrypted information regarding yourself in the WebSelfCare (User Portal) is only accessible by your user, users who you delegate this authorization and by True-Kare/Distributor where you acquired the service for technical support.

You acknowledge that you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account.

You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the password is confidential and secure.


If your password has become known or used by anyone else, you should immediately change or reset the password. If you have reset the password, you will receive an email (email address you’ve indicated in the registration) with a link to change it.


As True-Kare Service provides access to Google Maps and collects information regarding users of Google Maps, including (but not limited to) identifiable information such as user name, the location of your True-Kare device and your location.


Google may also gather personal information about you may in accordance with Google’s privacy policy. Google’s privacy policy, as amended by Google from time to time, is currently available at


We will also collect anonymous data during usage. This information does not contain any unique identification. We use it to improve the accuracy of the services, the maps and for creating related new services

With use of technology, we help people become active partners in their own well-being and to protecting their individual privacy. We implemented several technical mechanisms to protect service, namely we encrypt all information in the website and in the communications between the phone and service platform, and only allow your user of the account to access to that information. you will introduce personal information in the Website, voluntarily . The user(You), can introduce new information, change or delete the existing information. You are the only responsible for the accuracy and usage of the information.


You have also the right to erase all information regarding you and your account. If for any reason you delete all information regarding you and even your account, you acknowledge that you are the only responsible for it. In the event that we undergoes reorganization (or  sold to a third party), you agree that True-Kare can transfer any personal information about you to an entity or third party.


We take information security very seriously and inform all our employees of our privacy practices. To protect your personal information from unauthorized access, we use all reasonable administrative, technical and managerial measures


We use Personal data (and other kinds of information) to providing our services to you and to developing our services. Also, we use it to send electronic communication to you (emails, push notifications, SMS, …)  from us.


We use other companies to perform services on our behalf who in the course of providing these services may have access to your personal information. These companies are not permitted to use your personal information except for the purpose of providing the services we request of them. We will also disclose personal information if it is required to meet any applicable law, regulation, legal process or enforceable governmental request.


To improve your visit to our website, we use cookies and other such technologies. This helps us adjust the website for your individual needs and preferences. It also helps us develop our services in order to make them more useful.


We retain personal data about you as long as you have an active user account for our services. If you do not disapprove, we will, for the purpose of direct marketing, retain personal data about you for one (1) additional year after your user account has been deleted. If you oppose that personal data is being processed for purposes concerning direct marketing you shall inform us by sending a written notice to the address set out below. Data regarding the location of True-Kare devices will be retained in our databases for sixty (60) days from when the relevant data was gathered. This time limit does not apply to Google’s use of personal information and does not necessarily correspond with Google’s privacy policy, which may differ in this matter. For more information, see Google’s privacy policy.